Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Email address, name, password when you register
• Profile Information: Company details, role, and contact information for company representatives
• Reviews and Content: Reviews, ratings, and comments you submit
• Communications: Messages you send us through support or feedback channels

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on site
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process company claims and verification requests
• Display reviews and company information to users
• Send you important updates about your account or our services
• Respond to your requests and provide customer support
• Detect and prevent fraud, abuse, and security issues
• Analyze usage patterns to improve user experience

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

3. Information Sharing

We may share your information with:

• Service Providers: Companies that help us operate our platform (hosting, analytics, email)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Your reviews and public profile information are visible to other users of the platform. Private account information (email, password) is never shared publicly.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to make our platform work and to understand how you use it.

Essential Cookies

Required for the platform to function. These handle authentication, security, and basic functionality. You cannot opt out of essential cookies.

Analytics Cookies

Help us understand how users interact with Flarelight. We use privacy-focused analytics that don't track you across websites. You can opt out of analytics cookies in your browser settings.

Managing Cookies

Most browsers allow you to control cookies through settings. Note that disabling cookies may affect your ability to use certain features of our platform.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services.

• Account Data: Retained until you delete your account
• Reviews: Retained indefinitely (may remain after account deletion, anonymized)
• Log Data: Retained for 90 days
• Analytics Data: Retained for 2 years in aggregate form

After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention).

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data

For California Residents (CCPA)

You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (though we don't sell your data).

For EU/UK Residents (GDPR)

You have additional rights including the right to restrict processing and the right to lodge a complaint with a supervisory authority.

We process your personal data under the following lawful bases:

• Contract Performance: Processing necessary to provide the Service (account management, company claims, review publishing)
• Legitimate Interest: Fraud prevention, platform security, and service improvement
• Consent: Analytics cookies and optional communications, which you can withdraw at any time
• Legal Obligation: Where we are required to retain data by applicable law

To exercise any of these rights, contact us at legal@flarelight.ai.

7. International Data Transfers

Flarelight is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where our servers and service providers are located.

If you are located in the European Economic Area, United Kingdom, or Switzerland, we rely on Standard Contractual Clauses approved by the European Commission as the legal mechanism for transferring your data to the United States. By using the Service, you acknowledge this transfer.

8. Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security audits
• Access controls and authentication
• Secure password hashing

No system is 100% secure. If you discover a security vulnerability, please report it to support@flarelight.ai.

9. Children's Privacy

Flarelight is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: legal@flarelight.ai
• Address: Flarelight Inc., 440 N Barranca Ave #2321, Covina, CA 91723